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Services and Support

Ice Peak Solutions

Why choose Ice Peak Solutions?

With over 20 years of expertise, we can assist you in determining the best product to meet your needs. We also endeavour to provide you with the best pricing options and high levels of customer service.

We currently support customers covering a wide spectrum of industries Including:
Medical, Legal, Professional, Law Enforcement, Banking, Academic and Insurance.

Installation, Configuration and Training

From assisting you in choosing the best input device from handheld microphone options, headsets or desktop mics, wired or wireless, we can set it up for you to maximize your dictation experience.
We also install and configure your software and voice profile depending on your needs including custom commands where needed.

We offer both onsite training sessions as well as remote installation and training services across Canada. Dragon Medical One (cloud-based software) support and training is only provided remotely.

Tech Support

Knowledgeable staff are available via remote support, phone or email to assist customers.

Ice Peak Solutions

Electronic Medical Record Integration

We have extensive experience integrating Dragon Medical software with common Canadian EMR programs including, but not limited to:
IntraHealth Profile, OSCAR, Plexia, Med Access, Input Health, Accuro, Osler, Telus Wolf, MOIS, Pixalere, Janoke, Practice Perfect, iClinic and several dental EMR programs.

Let us help you integrate voice dictation into your chosen EMR.

Interested in Dragon Medical One?